They really have no customer service unfortunately. Our customer service staff will be happy to help you make or change a booking, and provide you with assistance before or after your cruise. Here, we offer a roundup of dozens of mainstream, luxury and expedition cruise lines from all over the world, with key contact information including snail mail addresses, customer service phone numbers and email addresses. We've listed information for river cruise lines here.
Help! I Was Denied Boarding on a Cruise, and I Wasn't the Only One. - The New York Times
Help! I Was Denied Boarding on a Cruise, and I Wasn't the Only One..
Posted: Tue, 17 Oct 2023 07:00:00 GMT [source]
WHY MSC CRUISES
Specializing in ocean, river, ultra-luxury, small ship and expedition cruises. For a better experience and to continue your booking with MSC, please update your browser by downloading the latest version below. I would also recommend that he/she stick directly to the facts so as not to slander/liable the cruise line.
NORTH AMERICA
And for a unique luxury travel experience, the MSC Yacht Club is a ship-within-a-ship that features private access, 24-hour butler service, exclusive venues, and more. At MSC Cruises, our love for the sea goes back many generations. And we are eager to pass this passion on to future generations. That’s why we are dedicated to making each of our cruises a voyage of discovery and unforgettable emotions for every guest.
SOUTH AMERICA
We are also the fastest-growing global cruise brand with a strong presence in the Caribbean, North America and the Far East markets. Headquartered in Geneva, Switzerland, we are part of MSC Group, the leading privately held Swiss-based shipping and logistics conglomerate with over 300 years of maritime heritage. We employ over 30,000 staff globally and sell cruise holidays in many countries around the world.Each of our highly qualified masters draws on the company’s experience to navigate our fleet of ships.
Those considering MSC have a right to read all experiences and then toss out those that they deem as irrelevant. I have had a complaint registered with them since October, when they quoted a 28 days response time!! Absolutely zero response despite me emailing weekly concerning our very valid complaint.
Thank you for visiting MSC Cruises
They had to disembark in Portugal and get visas and re-board in a later port. They don't care about anything, the customer service is a POS. All Things Cruise is dedicated to the joy of travel.
About MSC Cruises
If it is urgent to call the ship, that is the phone number. Regarding "being on the boat" what counts is which antenna gives you coverage on the phone. If you are in the port or VERY close to the coast and reach the coverage of an antenna, it will be an international call. If you don't have antenna coverage, it is called satellite.
DISCOVER THE BEAUTY OF CRUISING WITH US
Unfortunately, the damage has already been done and, unless something miraculously happens on my cruise, this will be my one and only cruise with MSC. While i love the MSC product on the ships, forget about hearing back from them on land. First you have to listen to their p[rotocols for about 5 minutes, then wait for a rep. The last time I called, a rep answered almost immediately, and she was great. The MSC Foundation was founded in 2018 to lead and coordinate these conservation and humanitarian commitments worldwide, developing the longstanding philanthropic partnerships of all the MSC Group companies and launching many new initiatives. As a family-owned company with a global seafaring heritage that dates back to 1675, we care passionately about the seas and have a real love of the beautiful places and inspiring cultures we take our guests to explore all over the world.
MSC Cruises – Contact a Ship
From weekend getaways to family cruise vacations, a world of discovery awaits with MSC Cruises. Choose from 23 modern cruise ships sailing to over 250 of the world’s most sought-after travel destinations that offer something for every traveler. Swim and snorkel in turquoise waters on a Caribbean cruise, relax on the beaches of Bermuda or The Bahamas (including our private island, Ocean Cay MSC Marine Reserve), or visit the picturesque ports of Canada & New England.
While there are plenty of resources for those of us with cruise questions -- resources such as travel agents, Cruise Critic's editorial features and our message boards -- sometimes you just need to get in touch with your cruise line. Personally, I would not mention anything beyond that you had a conversation with the Captain who offered his apologies - mentioning the coffee thing will only make them defensive, and that's not what you are aiming for. Include clear copies of every document you mention in your letter, including that stamp in your passports and proof of your travel expenses. Include the name of the official in Rabat and the official who boarded the ship in San Salvador (you have those names, right?) Don't threaten a lawsuit or that you've spoken with an attorney. If it were me, I'd ask a friend to read the letter before I sent it to make sure it concisely and clearly explains what happened. I would not keep posting your complaint on these boards.
I have the same issue since November when I registered for the MSC Voyagers Club. I have called twice and both times they told me they would fix it since when I login to my profile it is not there. At this point I have kind of given up on MSC after the last cruise anyhow and probably will not take another cruise with them.
In the event this ends up in a legal dispute (although good luck with that in Italy), I would be cautious with how I told the tale, but I would most certainly be telling it. Of course, I would also be sure to share a resolution if one is found (at each and every place I told the story). If MSC makes this right, that goes a long way in restoring consumer confidence.
I believe the official line is Visas are the responsibility of passengers and we make sure we have what is needed for ports of call. We don't rely on these boards or the cruise line info as we have seen people denied boarding for not having the correct paperwork for India, also saw a couple who had to leave the RCCl ship in Taiwan as they didn't have the correct visa for China about 10 yrs ago. In we did a Princess cruise Rome to Brazil, where some US passengers had a similar experience.
It is obvious, with the responses I have received, that Customer Service is non-existent with MSC. I must say, though, that I went onto MSC's Facebook page and sent a private message, and I received a response IMMEDIATELY. Also, after trying to get this problem resolved since Dec 24th, I finally received an email, yesterday, that there has been a resolution.
Step into the MSC Yacht Club, an exclusive private sanctuary available to you on MSC Cruises. Here, you can discover elegance with luxury suites offering a 24/7 butler service. Enjoy curated menus in a private restaurant and unwind on the secluded pool deck. An elevated experience awaits you on a vacation that’s a step above. Receive insider offers directly from the cruise lines.
